At YouGMedia B.V., we place responsible gaming at the very heart of our business operations and core policies.
To us, being a responsible operator means actively protecting minors and vulnerable individuals, preventing underage gambling, stopping fraudulent or criminal activity, and ensuring our users' data remains secure.
1.1. YouGMedia B.V. is dedicated to providing every user with a top-tier betting experience within an environment that is both secure and enjoyable.
We pride ourselves on being a premier service provider, delivering genuine value to players through honest services and a selection of expertly crafted, custom odds.
1.2. We recognize that for most people, betting on sports is simply a fun, social hobby, and we fully support the right of our players to enjoy gambling as long as it is done responsibly.
1.3. However, we are mindful that a small number of individuals may experience social, financial, or health issues due to gambling. We are committed to ensuring these users are fully aware of the support systems available to help them.
YouGMedia B.V.:
We believe that sports betting should always be a source of entertainment
We believe that transparency is key, and users must be fully informed to make their own conscious decisions
We pledge to market our products and services ethically and responsibly
We are dedicated to the constant evolution and improvement of our compliance and responsible gaming protocols
Because YouGMedia B.V. wants you to have the best possible experience, we suggest keeping the following tips in mind:
Remember that sports betting is meant to be a fun leisure activity
View betting as a form of entertainment rather than a way to make money; crucially, never try to 'win back' money you have already lost
Only wager amounts that you can comfortably afford to lose without affecting your financial stability
Keep a close eye on your spending and be mindful of how much time you spend gaming
Avoid gambling if you are feeling distressed, depressed, or emotionally overwhelmed
Ensure that sports betting doesn't take over your life—balance it with other hobbies and activities
We recommend setting personal boundaries regarding your budget, maximum losses, or daily time limits
If you feel you need a break, please reach out to our support team to arrange a temporary timeout or full self-exclusion
If you are worried about your gambling habits and need professional advice, please contact one of the specialized organizations listed below.
4.1. Gamblers Anonymous is a global community providing mutual support for those struggling with gambling addiction. Visit them at: www.gamblersanonymous.org.uk.
4.2. Gambling Therapy offers expert counseling and support for anyone negatively impacted by gambling: www.gamblingtherapy.org.
4.3. The National Betting Authority manages the official Responsible Gaming website: http://responsiblegaming.gov.cy/.
The portal at http://responsiblegaming.gov.cy/ provides essential information and guidance for those dealing with gaming addiction.
On this site, users can take a self-assessment questionnaire to understand their addiction level and use a built-in tool to help manage their finances better.
This resource offers support and advice in Greek for players, as well as their friends and family members who may be affected by gambling issues.
It is strictly forbidden for anyone under 18, or under the legal gambling age in their specific region, to create an account or place bets on our platform.
We implement strict age verification procedures for every single customer.
Please be aware that any user found to be under 18 will forfeit all winnings and may be reported to the relevant legal authorities.
The following tools can help parents manage and restrict the websites their children can visit.
Most internet service providers offer free filtering tools or account settings that can block adult content and protect minors.
There are several reliable third-party apps designed to monitor or limit internet access:
Net Nanny (www.netnanny.com): A comprehensive blocking tool that keeps children away from inappropriate content. Compatible with iOS and Android.
CYBERsitter (www.cybersitter.com): A flexible filtering service that allows parents to customize their own list of blocked sites.
GamBlock (www.gamblock.com): Specialized software designed specifically to block gambling sites, available for Android as well.
Betfilter (www.betfilter.com): Another dedicated tool for blocking gambling platforms, also available for Android users. Don't forget that most modern smartphones, tablets, and computers have built-in parental control settings you can activate.
Account Limits and Self-Exclusion (Time-Outs)
If you feel the need to curb your gambling or take a complete hiatus, we strongly encourage you to contact our Customer Support team. You can request the following types of restrictions:
7.1. A cap on the total amount you can wager over a specific timeframe (daily, weekly, or monthly);
7.2. A limit on the maximum amount you are allowed to lose within a set period;
7.3. A restriction on the total time you can spend logged into the platform over a certain period;
7.4. A 'TIME-OUT'—this is a short-term break from gaming for up to one month, which is less restrictive than full self-exclusion.
7.5. Full self-exclusion, which prevents you from betting for a set period or permanently.
We highly encourage our players to utilize account limits to stay in control of their spending and time spent gaming.
9.1. The Time-Out feature is designed for players who need a brief respite from sports betting. You can choose a break lasting 24 hours, 48 hours, 7 days, or 30 days.
9.2. Once a Time-Out is active, you will be unable to place any bets. However, you can still log in to withdraw your remaining funds. 10.1. Self-exclusion is a formal request to be blocked from all our products and services for a specific duration, or indefinitely.
10.2. You can choose a self-exclusion period of 1 month, 6 months, 1 year, 2 years, 5 years, or a permanent ban.
10.3. While self-excluded, account access is completely blocked. We will arrange for any remaining balance to be paid out to you.
10.4. Once activated, a self-exclusion period cannot be shortened, cancelled, or changed until the chosen timeframe has expired.
10.5. After the exclusion period ends, if you wish to return, you must contact Support to request account reactivation. We apply a 24-hour 'cooling-off' period before the account is reopened to ensure you are making a considered decision.
10.6. Users also have the option to extend their self-exclusion period by following the standard request process.
10.7. During any Time-Out or Self-exclusion period, we will make every effort to stop all marketing communications to that user.
Adjusting Limits and Time-Outs
11.1. Requests to lower your spending limits are processed and activated immediately by our Support team.
11.2. Requests to increase your spending limits will only take effect 7 days after the previous limit was set.
11.3. Requests to reduce the amount you are allowed to lose are implemented immediately upon request.
11.4. Requests to increase your loss limits will be delayed for 7 calendar days from the date the last limit was enforced.
12.1. If you want to extend the duration of your time-out, this change will be applied immediately by Support.
12.2. If you request to shorten a time-out period, the change will not take effect until 7 days have passed since the limit was established.
13.1. All wagers are accepted based on the current 'LINE'—the official list of markets with fixed odds and coefficients set by the Company.
While the Company may update the odds after a bet has been placed, the original terms and conditions of that specific bet remain unchanged.
Batery: Promoting a Healthy Approach to Online Casino and Sports Betting
Explore our guidelines and resources for gambling responsibly at Batery Casino and Sportsbook
At YouGMedia B.V., we believe that responsible gaming isn't just a policy—it's the foundation of everything we do.