Your personal data is managed and stored by YouGmedia B.V. according to the guidelines set out in this document. This policy outlines the methods we use to collect and process your information and clarifies your legal rights as established by the Curaçao Ordinance No. 84 of September 4, 2010, regarding personal data protection.Your personal data is managed and stored by YouGmedia B.V. according to the guidelines set out in this document. This policy outlines the methods we use to collect and process your information and clarifies your legal rights as established by the Curaçao Ordinance No. 84 of September 4, 2010, regarding personal data protection.
Who we are?
BATERY is operated by YouGmedia B.V. (company number 153269), located at Dr. H. Fergusonweg 1, Curaçao. We are fully licensed by the Government of Curaçao to provide gaming services under License #365/JAZ (specifically Sub-License GLH-OCCHKTW0707032021, granted on July 7, 2021).
Protection of Personal Data
We believe in transparency and want to make things as simple as possible for our users. That's why we're open about how and why we use your data. We hope this guide is clear, but if you have any doubts or questions, please don't hesitate to reach out to us.
These rules apply to all our websites, mobile apps, and any related products or services (collectively referred to as our \"Services\"), including those that don't have their own specific privacy agreement.
Whether you are just browsing our site or actively placing bets, this policy explains how we handle your data and how we meet our legal obligations toward you. Your privacy is a top priority, and we are dedicated to keeping your personal information safe and secure.
This policy is designed to give you a clearer understanding of:
Please review this entire policy carefully before agreeing to it. We recommend checking back regularly for updates. If we change anything significant, we will notify you via a notice on our service platforms or send you an email.
When you sign up for any of our Services, we collect necessary details to set up your account. This typically includes your full name, date of birth, home address, email, phone number, and payment details (credit/debit cards), along with any other information required to verify your identity or maintain your account.
We may also gather information if you reach out to us for help or request specific information through our customer support.
If you have any questions or concerns about how your data is being handled, please contact us here:
[email protected]We collect technical data from the devices you use to access BATERY's services. This includes things like your IP address (which lets your device talk to our servers), your device model, operating system version, browser type, preferred language, location data, and information about your mobile network and device orientation.
Our systems also keep server logs. These records track when you accessed the site, which pages or features you used, any system crashes, and the website you were visiting immediately before arriving at our platform.
YouGmedia B.V. utilizes cookies to provide a more seamless and personalized experience for every visitor.
Cookies are tiny text files saved in your browser that help us recognize your device upon return. Some are vital for the site to function securely and correctly, while others help us speed up navigation, personalize your experience, and analyze how our site is used. They also allow us to show you ads that actually match your interests.Cookies are small text files stored in your web browser that enable us to recognize your computer when you visit one of our websites. Cookies are essential to keep certain parts of our websites functioning correctly and securely. We also use them to make things quicker, easier and more personal to you, and to help us understand how our websites are used. They can also be used to present you with more tailored advertising content.
To make this work, cookies gather certain details about your activity. You have full control over whether to accept or decline these through your browser settings. We will alert you via a cookie banner when you first arrive. If you continue browsing without changing your settings, it means you accept the cookies described below. To help you decide, we've explained the different types of cookies and how disabling them might change your experience on our site.If you then continue to use our website without adjusting your browser settings, we will use cookies as set out in the sections below, so to help you make an informed choice it’s important to know why we use the different types of cookie and what that means for your online experience. This section provides you with a summary of the main points and tells you how switching off the different types of cookie will affect your experience on our websites.
Strictly Necessary Cookies: Essential for site operationStrictly Necessary cookies: Making our websites work:
These are required for basic site navigation and for accessing secure areas. They also ensure that the content is displayed correctly based on the device you are using.
Without these, you wouldn't be able to log into your account or place any bets. If you disable them, significant parts of our website will stop working entirely.Without these cookies you would be unable to place bets or access your account so if you opt out of receiving these cookies, parts of our site will not work correctly and may not work at all.
Here are a few examples of what these essential cookies do:
As a licensed betting operator, we have strict legal requirements to combat fraud and money laundering. These cookies protect both the company and our users by verifying that accounts are genuine, preventing multiple registrations by one person, and blocking unauthorized access attempts. They also help us spot patterns that might suggest illegal activity or a breach of our terms.
These cookies are non-negotiable for using our site. If you choose not to accept them, your only option would be to close your account and stop using our services.Without these cookies you will be unable to use our websites. If you do not wish to accept this type of cookie, your option will be to close your account and not use our services.
These cookies remember your preferences, such as your region, account number, or the picks you've added to your bet slip. They keep you logged in as you browse and enable features like PIN or email resets. We also use them to personalize your visit—for example, by showing you relevant bonus offers, integrating social media feeds (like Twitter), or suggesting related articles based on what you're reading.
The site will still work without these, but it will be less convenient. You'll have to log in more often and you won't see personalized content or special price boosts tailored to you.Without these cookies you will still be able to use the site but may experience difficulty using certain features and will need to keep logging in as you navigate around our sites. You will not see content (including price boosts) that is relevant to you.
These help us understand how visitors interact with our site. We track things like total visitor numbers, the most popular pages, and where users encounter errors. This data also helps us verify that our marketing partners are fulfilling their agreements. For example, we use analytical cookies:
You can still enjoy all the features of our website even if you disable these cookies.Without these cookies you will still be able to use and enjoy all the online features of our website.
These are used to show you ads and content that actually interest you, prevent the same ad from appearing too many times, and measure how well our campaigns are performing. These cookies track your visit and share that data with partner organizations for advertising. We also use them for A/B testing—trying different versions of a feature with different groups to see which one users prefer.
If you opt out: The website will function perfectly, but the advertisements you see will be generic rather than tailored to your tastes.Without these cookies: You will be able to use and enjoy all the features of our websites but the adverts you see will not be tailored to your interests
All modern web browsers let you view and delete cookies. You can usually find these settings under \"Options\" or \"Preferences.\" If you're unsure, check your browser's \"Help\" section. The following links may also be useful:
To meet our regulatory and legal duties, we perform a background check via Thomson Reuters when you open an account. This system tracks official positive or negative information regarding individuals, allowing us to mitigate risk and ensure the betting industry remains free from criminal activity.
We might gather additional details from external sources, including our business partners, third-party service providers, and public platforms like social media. This allows us to stay compliant with legal mandates, keep your account information current, and tailor our services to better suit your interests while overall improving the user experience.
To keep our platform secure, we occasionally perform extra verification checks. This happens during account setup or later on if we notice any suspicious patterns. In these cases, we rely on professional databases and agencies that specialize in crime prevention and the promotion of responsible gambling. We may also cross-reference public records or social media profiles to confirm details such as your employment or property ownership.
If you want to learn more about the legal framework surrounding gambling and the specific responsibilities companies like BATERY must uphold, we recommend visiting dedicated Safer Gambling resource websites.
When we need to meet our regulatory and legal duties, we may review your public social media profiles (such as Facebook). This process helps us confirm that the details you've provided are accurate and ensures that our services are being used in a legal and responsible manner.
We process your personal data for various purposes, which can be grouped into the following main categories:
We are providing this information because the Curaçao General Data Protection Regulation (Ordinance No. 84) grants you specific rights regarding your personal data. These rights may vary depending on the category the data falls into. In the following sections, we explain these categories in detail, the rights associated with them, and how you can practically exercise those rights.
Additionally, we may collect the following types of data:
Legal and Regulatory Requirements
We operate under a variety of legal and regulatory frameworks that dictate how we handle personal data and how long we must store it. Specifically, as a betting operator, we are regulated by the Gaming Curaçao authority.
We are deeply committed to social responsibility and safer gambling. We proactively monitor for signs of problem gambling so we can step in early, offer support, and guide users toward professional help.
To better recognize the early warning signs of gambling addiction, we analyze anonymized data from users who have chosen to self-exclude—looking at factors like age, location, and betting history. This insight allows us to protect at-risk customers more effectively and provide timely intervention.
Our business is also subject to other laws regarding payment processing and the handling of customer complaints, which may also require us to process or retain your data for specific periods.
When you open an account or place a bet, we verify your identity and run anti-fraud and anti-money laundering checks. We do this by comparing your information against crime-prevention databases and public records. We share relevant data with verification agencies that help identify illegal activity; these agencies may also share that data with other organizations. If necessary, we will provide information to risk intelligence agencies, fraud prevention bureaus, the police, or debt recovery services.
Beyond financial crimes, we constantly monitor our platform to prevent the misuse of our services for activities like match-fixing, event manipulation, or cheating. We use various tools, including cookies, to detect this. If we find evidence of illegal behavior, we will share that information with the appropriate authorities, including law enforcement.
This section refers to activities we are legally required to perform to ensure our services are provided responsibly and in accordance with regulatory standards. These measures protect both our customers and our company. Because these checks are mandatory for us to operate, we cannot provide our services if you disagree with these terms. If you do not wish for your data to be used this way, the only option is to close your account and stop using our services.
Optimizing our business operationsRunning our business effectively and efficiently
To run our company effectively, we engage in certain activities based on a 'legitimate interest.' When these activities involve your personal data, we strive to minimize the impact on your privacy. Under data protection laws, you have the right to object to this processing if your privacy concerns outweigh our business needs. While you can exercise this right, these activities are fundamental to how we operate; therefore, objecting to them will generally require you to close your account.
Please review this section thoroughly to ensure you are comfortable with our practices before sharing your personal information with us.
Business Insights
We perform basic data analysis to understand who our customers are, how they use our site, and how our business is performing. This helps us everything from optimizing our ad campaigns to ensuring we have enough support staff during busy hours. By understanding broad demographic trends (like age and location), we can build better, more relevant features and products for our users.
Privacy Rights: Can I opt out of my data being used for these purposes?Privacy Rights: Can I object to having my personal information used in this way?
Like any commercial entity, we must track our performance and customer satisfaction. Since we do this using aggregated, non-identifiable data, your individual privacy is not affected. However, if you are uncomfortable with this level of analysis, you may choose to close your account and stop using our services.
Protecting our commercial interests
While most of our users follow the rules, we monitor betting patterns and account interactions to spot any behavior that violates our Terms and Conditions or threatens our business interests.
We reserve the right to use this data to decide whether to restrict or, in rare cases, terminate an account. These decisions are not made lightly; we consider a wide range of factors, including your account history and data from industry-wide databases. Note that we do not use cookies for this specific type of monitoring.
Privacy Rights: Can I opt out of my data being used for these purposes?Privacy Rights: Can I object to having my personal information used in this way?
We have a legitimate business interest in protecting ourselves from deliberate abuse of our platform. We believe our methods are proportionate to the risks and have a minimal impact on your privacy. If you do not agree with this approach, the only option is to close your account.
Activities based on your consent: MarketingThings we do with your consent: Marketing
We'll only send you updates, offers, and news if you've explicitly told us it's okay. If you have, we might reach out via email, post, SMS, or through our digital platforms regarding any services offered by our group. Your data is safe with us; we never sell or share your information with outside companies for their own marketing purposes. Occasionally, we might partner with a third party to bring you a specific deal we think you'll love, but the communication will always come directly from us. We will never hand over your personal details to a partner without your permission first.
Rest assured that any sensitive data we hold—such as details regarding your health, ethnicity, or self-exclusion status—is strictly off-limits for marketing purposes.
Keeping it Relevant
At BATERY, our goal is to enhance your betting experience. To do that, we want to share features and offers that actually matter to you, rather than generic ads. We achieve this by looking at the information we have—like your age, gender, location, how you use social media, and your interaction patterns with our platform—to create a personalized profile (often called 'Profiling'). We also supplement this by looking at general trends from people with similar demographics to refine our offers and ensure they are truly relevant to your interests.
Putting you in Control
We believe you'll appreciate tailored content over random advertising, which is why we use your profile to customize our marketing. It's a win-win for both you and us. That said, data protection laws give you the right to opt out of this profiling process at any time. Because all our marketing is personalized this way, opting out of profiling means you'll stop receiving all direct marketing from us. You can manage this during sign-up by leaving the marketing box unchecked, or later through your account settings. While this stops emails, texts, and letters, your online experience on our site and apps will still be personalized based on your profile, meaning you'll still see:
We feel this is the fairest balance: you can stop the 'offline' interruptions (email, SMS, post) while still getting a smooth, optimized online experience with all the bonuses and promos. However, if you'd rather not have any personalization online either, you can turn this off in your account details. Just keep in mind that your site experience will feel more generic, and you'll miss out on bespoke bonuses. Also, please note:
Our marketing is designed to be personal. Depending on your preference:
Remember, you can update these preferences in your account settings whenever you like.
Online banner adverts: cookies
If cookies are enabled in your browser, you might still see banners on our homepage. These are based on cookies rather than your account data, so they'll appear even if you've opted out of personalized marketing. You can disable these via your browser settings.
Advertising on Social Media
If you've opted into marketing, we may collaborate with platforms like Facebook and X/Twitter to show you our latest services. If you prefer not to see these, you can easily turn off 'preference-based ads' in the privacy settings of those platforms.
Even if you've asked BATERY not to personalize your marketing, you might still see general BATERY ads in your social feeds. These aren't targeted at you specifically, and you can manage them through the platform's own ad settings.
Marketing on our apps: Push Messages
When using our apps, you'll receive push notifications. You can turn these off at any time through your device's system settings.
Privacy Rights: Can I opt out of marketing?
Absolutely. You have the right to stop your data from being used for direct marketing or for building a profile to personalize your experience. For a full breakdown of how we use your data and how to manage your settings, please see the 'Keeping it relevant and keeping you in control' section. You can change your mind at any time through your BATERY account.
Since our marketing campaigns are often planned well in advance, it might take a short while for your updated preferences to take full effect.
Please note that even if you opt out of marketing, we will still send you essential service communications regarding your account or subscriptions.Remember, even if you choose not to receive marketing email, we may continue to send you important service information related to your accounts and subscriptions.
Handling Sensitive InformationMore sensitive matters: how we use sensitive data
As a responsible gaming provider, we are committed to helping our customers bet safely and encourage the use of our support tools. This means you might occasionally share sensitive details with us—directly or indirectly—regarding your emotional or physical health, or discuss gambling-related struggles. We treat this information with the utmost care and use it solely to provide the support you've requested or to guide you toward professional help.
To improve our safer gambling initiatives, we need to understand the patterns that lead to self-exclusion or signal problem gambling. When a user self-excludes, we analyze demographic data (like age and location) and betting history to identify common risk factors. This allows us to intervene earlier and provide better support to at-risk customers, ensuring we meet our regulatory duties and promote responsible play.
Occasionally, we may receive other sensitive data, such as your nationality or ethnicity, usually as a byproduct of identity verification checks. We rarely ask for this directly; if we do, it's for a specific legal reason which we will explain. If this data appears on an ID document we are required to hold, we will keep it only to satisfy legal or regulatory mandates and will never use it for any other purpose.
Any copies of your passport, driver's license, or national ID are used exclusively for identity verification to ensure we comply with the law and industry regulations.
Other Reasons We May Share Your DataOther circumstances in which we share your personal data
Outside of the processes mentioned above, we do not share your personal info with third parties unless the law requires it. While rare, this might include sharing data with law enforcement, courts, or tax authorities.
In rare cases where we need to defend our legal rights, resolve a dispute, or enforce a contract, we may share necessary data with regulators, legal counsel, or debt recovery agencies.
If our business is sold, reorganized, or restructured, your personal information will be transferred to the new owner so they can continue providing the services you signed up for. Any other specific measures of this nature would only be taken with your explicit consent.
We are committed to handling your personal data legally and with full respect for your privacy, regardless of the reason for sharing. In cases where law enforcement or government agencies request your information, we will not hand anything over unless we are presented with a valid warrant, a court order, or other official legal authorization.
How long do we keep your information?
Your personal information is only kept for as long as there is a legitimate legal justification to do so. This includes the time needed to provide the services you've signed up for, fulfilling our regulatory and legal duties, settling any disputes, and ensuring our agreements are upheld.
The exact duration we store your data varies based on why it was collected, how it's being used, and the specific laws that apply. As a general rule, we will keep your records for at least five years following your last account transaction. Once this five-year window has passed and we have the necessary approval from the Authority, your data may be permanently deleted.
When deciding how long to keep or when to delete data, we consider several factors, including industry standards for gambling, tax laws, anti-money laundering regulations, payment processing rules, and how we handle complaints. We also keep data to prevent fraud and meet audit requirements. Consequently, some of your information must be stored even after you stop being a customer. Once these obligations are met, we dispose of the data securely. Please be aware that if you unsubscribe from our marketing, we still keep your contact details on a 'suppression list' to ensure you aren't contacted again.Please note that if you opt out of receiving marketing from us, we will still need to keep your contact details in order to suppress them from future marketing activity.
Managing Your Personal Data: Understanding Your Privacy RightsStaying in control of your Personal information: Your Privacy rights
We recognize that your personal data belongs to you. To ensure you have full control, we want to be transparent about what your rights actually mean and how you can use them. For a deeper dive into why we process your data and the specific rights that result from this, please refer to the ‘how and why we use your data’ section.
Your right to opt out of marketing communicationsThe right to opt out of having your information used for marketing
You are free to stop receiving marketing materials at any time. Additionally, you can request that we stop using your data to build a marketing profile. We aim to send you only the offers and updates that actually interest you, which is why we personalize our communications. You can find more details on how we balance relevance with your control in the ‘Keeping it relevant and putting you in control’ section.
The right to correct inaccurate personal informationThe right to have any inaccuracies in your personal information corrected
Updating your personal details is easy and can be done whenever you like directly through your online BATERY account.
To ensure everything runs smoothly, please keep your contact information current and alert us if you find any mistakes in your records. If you encounter an error that you cannot fix yourself through the online portal, please reach out to us at
[email protected]. We’ll update inaccuracies promptly, and within a month if you are requesting a more complex change. If we take the decision not to make a change you have requested, we will explain why and make a note on your account to show that you requested the change. If you disagree with our decision, you have the right to complain to the Office of the Commissioner for Personal Data Protection.Your right to object to specific data processing. Under data protection laws, you may object to the activities listed in the 'Running our business effectively and efficiently' section if you feel your right to privacy outweighs our legitimate business interests. We suggest reviewing that section carefully before contacting us. Please keep in mind that objecting to these core activities usually requires you to close your account and stop using our services. If you aren't satisfied with our decision regarding an objection, you have the right to file a complaint with the Office of the Commissioner for Personal Data Protection.Your ‘right of objection’ to certain activities Data protection law gives you the right to express an objection to activities detailed in the section entitled Running our business effectively and efficiently if you believe your privacy rights outweigh the legitimate interest we have as a business in doing those things. Please read that section carefully before getting in touch with us and note that exercising your right of objection will usually mean you need to close your account and stop using our services. If you disagree with our decision on this, you have the right to complain to the to the Office of the Commissioner for Personal Data Protection.
Your Right to Erasure
This is often called the ‘right to be forgotten.’ According to data protection laws, you can ask us to erase your personal data in the following situations:‘right to be forgotten’. Under data protection law, you have the right to request erasure of your personal data in the following circumstances:
How do I exercise this right?
Before reaching out to us, please carefully review the sections ‘How long do we keep information’ and ‘your right to erasure.’ If you still wish to proceed with a deletion request, please contact us at‘How long do we keep information’ and ‘your right to erasure carefully before contacting us. If you still wish to exercise your right, you should contact us at
[email protected] and we will respond to your request within a month and without undue delay. If we uphold your request and erase your data we will also notify any third parties to which the data has been passed, where we are able to do so, and tell you who they are. If we do not uphold your request, we will tell you why. If you disagree, you have the right to complain to the to the Office of the Commissioner for Personal Data Protection.The right to access the information we hold about youThe right to access the data we hold about you
If you want a copy of the personal data we have on file, please submit a request here. We may ask you to fill out a form—while this isn't mandatory, it helps us pinpoint exactly what information you need. To protect your privacy, we will require proof of identity before releasing any data. Once verified, we will respond within one month. If your request is particularly complex and will take longer, we will notify you as soon as possible with an estimated timeframe.
We strive to fulfill all access requests. However, under the General Data Protection Regulation (GDPR) 2016/679, there are cases where we may withhold certain information—for instance, if it would reveal someone else's private data or expose commercially sensitive secrets. In some instances, a small administrative fee may apply. If either of these occurs, we will provide a clear explanation.
Your Right to ‘Data Portability’
The right to ‘data portability’ allows you to move your data between services by providing it in a machine-readable, standard format. While this is a newer concept and direct 'porting' between gaming and betting providers isn't yet a standard industry feature, we still support this right. If you'd like your data, please request it here, and we will provide a CSV file containing:
As with other requests, we will need to verify your identity first, and you can expect a response within one month of providing that verification.
If you feel your privacy rights have been violated or you disagree with how we've handled a privacy request, you are entitled to lodge a complaint with the regulator. Since our operations are based in Cyprus, our primary supervisory authority is the Office of the Commissioner for Personal Data Protection.
Your privacy and shared computers
If you log in to one of our websites from a shared computer, cookies may cause your e-mail address or user name to display in the login field to anyone who uses the site on that computer after you. You can avoid this by clearing the Cookies stored by the web browser. The option to do this is normally in the ‘Tools’ dropdown menu at the top of the browser window. If you have opted to stay logged in, remember that another person using the same device could access your account unless you log out.
Passwords and PINs
To keep your account secure, always keep your PINS and passwords private. Use complex combinations, update them regularly, and avoid using the same credentials across different websites.